Complaints Procedure

How to submit a complaint

Send your complaint to reply@xluzarinttox.world with your contact details, date of issue, and a concise description of the matter.

Initial response timeline

We aim to acknowledge complaints within two UK business days and provide a substantive response within ten business days.

Escalation route

If you are not satisfied with the outcome, reply to request escalation to a senior reviewer within our team.

Record retention

Complaint records are stored securely for audit and quality control purposes in accordance with our privacy policy.

Postal contact

Xluzarinttox, Arch 81 Wood Ln, London W12 7RQ, United Kingdom.